Hi, I’m Michelle.

I teach consultants and coaches the action steps for building and nurturing a highly engaged client base.

My approach is based on the templates, techniques, and technology platform that I developed after years spent figuring out what worked and what didn’t to scale my own business. 

Service that Scales™ simplifies and streamlines your ability to deliver top-notch client retention programs that grow with your clients.

Move past the frustration of entreprenurial overwhelm. Get more time back to build a business you love by focusing on your expertise. Service That Scales helps you tap into the power of automation and acceleration strategies that drive higher retention, create recurring revenue, and increase profits.

As a newer partner, who was beginning my PI journey as a sole proprietor, I felt overwhelmed to say the least. I came to the role of PI Business Partner with over 15 years of experience at the HR VP level, however I had never done sales, and I was new to running my own business. Michelle Kozin is a highly experiences sales trainer and she brings with her an expertise in PI which comes from having worked inside for several years. Service that Scales helped me have a much more strategic understanding of the sales process in a way that I did not have prior to the program. To this day, I refer back to the videos to help me prepare for conversations with prospects.   As a new partner, I was also using manual processes, and Michelle shared the key areas to consider for automation of processes. As I grow my PI practice, I know that having information on these resources will prove to be invaluable. Finally, through the program, I met several partners including Michelle, who are part of my PI network of support when I have questions or need additional resources. I cannot recommend the program enough for newer partners looking to develop and grow a PI practice.

Roberta G.

PI Certified Partner

Keys to Success

Client Retention Starts Before Day One

In our 5-week program of coursework, discussions, and coaching, you will learn how to:

1: Grow and Protect Recurring Revenue

2: Reduce Client Churn

3: Eliminate Operational Overwhelm

4: Scale Your Unique Services

5: Manage Sustainable Success

10 Steps for Client
Onboarding Success

Learn how to scale your ability to serve clients, drive revenue growth, and avoid operational overwhelm.

Get In Touch